東吳大學商學院EMBA專任教授兼主任
kevinl@scu.edu.tw
校內分機: 
2870/3605
研究室: 
2405
最高學歷: 
美國克里夫蘭州立大學企業管理博士
專業領域: 
資訊管理、顧客關係管理、統計分析
教授課程: 
經營者身心健康風險管理、顧客關係管理、論文寫作指導、跨國企業研究專題

論文著作與研究計畫

期刊論文:

  1. Liu, Chung-Tzer and Yi Maggie Guo (2015), “The role of sense of belonging in social media usage: A tale of two types of users”, Asia Pacific Journal of Information Systems, Vol. 25, No. 2 (June), pp. 403-422.
  2. Liu, Chung-Tzer, Yi Maggie Guo, and Chia-Hui Lee (2011), “The effects of relationship quality and switching barriers on customer loyalty”, International Journal of Information Management, Vol. 31, No. 1, pp. 71-79. (SSCI)
  3. Liu, Chung-Tzer, Yi Maggie Guo, and Wo-Ching Li (2010), “How perceived value and switching barriers affect repurchase intention: An integrated model and empirical study of mobile phone services”, Journal of Management & Systems, Vol. 17, No. 4, pp.559-583. (TSSCI)
  4. Liu, Chung-Tzer, Cindy Wu, and Chun-Wei Hu (2010), “Managing temporary workers by defining temporary work agency service quality”, Human Resource Management, Vol. 49, No. 4, pp. 619-646. (SSCI)
  5. Liu, Chung-Tzer, Yi Maggie Guo, and Tzong-Yin Hsieh (2010), “Measuring user perceived service quality of online auction sites”, The Service Industries Journal, Vol. 30, No. 7/8, pp. 1177-1197. (SSCI)
  6. Liu, Chung-Tzer and Yi Maggie Guo (2009), “The impacts of service quality and computing satisfaction on loyalty in online shopping”, Journal of e-Business, Vol. 11, No. 3, pp. 639-672. (TSSCI)
  7. Liu, Chung-Tzer, Timon C. Du, and Hsiao-Hao Tsai (2009), “A study of the service quality of general portals”, Information & Management, Vol. 46, No. 1, pp. 52-56. (SSCI)
  8. Liu, Chung-Tzer and Yi Maggie Guo (2008), “Validating the end-user computing satisfaction instrument for online shopping systems”, Journal of Organizational and End User Computing, Vol. 20, No. 4, pp. 74-96. (EI)
  9. Liu, Chung-Tzer (2008), “The impact of service quality and switching cost on customer loyalty in information asymmetric services”, International Journal of Internet and Enterprise Management, Vol. 5, No. 3, pp. 237-251.
  10. 劉宗哲, 蘇雄義, 李明樺 (2007), “服務品質、價格認知、企業形象對顧客滿意與顧客忠誠關係之研究-以香料產業為例”, 品質學報, Vol. 14, No. 4, pp. 389-403. (本篇論文榮獲中華民國品質學會97年度品質論文獎)
  11. Liu, Chung-Tzer, Timon C. Du, and Fonchu Kuo (2007), “Enhancing user satisfaction with university computing center services”, IR Applications, Vol. 13, pp. 1-10. (刊登網址 http://www.airweb.org/page.asp?page=1313 )
  12. 劉宗哲 (2006), “推廣教育學員服務品質、服務價值與顧客滿意對顧客忠誠之影響”, 管理科學研究, Vol. 3, No. 2, pp. 25-44.
  13. 劉宗哲, 陳嘉旻 (2006), “顧客忠誠與其前置變項之關係-以量販店業為例”, 經營管理論叢, Vol. 2, No. 2, pp. 39-59.
  14. 蘇雄義, 劉宗哲, 陳竑廷 (2006), “應用推遲策略於TFT LCD產業上游廠商生產供應鏈之分析”, 管理學報, Vol. 23, No. 5, pp.523-536. ( TSSCI )
  15. 劉宗哲 (2006), “大學形象與服務品質對學生滿意度之影響:以東吳大學商學院為例”, 東吳經濟商學學報, No. 52, pp. 213-234.
  16. 尚榮安, 劉宗哲, 林炳文 (2006), “教育與服務 – 推廣教育學員品質知覺對滿意度之影響”, 顧客滿意學刊, Vol. 2, No. 1, pp. 27-54.
  17. 劉宗哲, 林炳文, 尚榮安 (2005), “服務價值與顧客滿意對顧客忠誠意願之影響:以大學繼續教育為例”, 中華管理學報, Vol. 6, No. 3, pp. 29-46.
  18. Gorla, Narasimhaiah and Chung-Tzer Liu (1999), “FHIN: An efficient storage structure and access method for object-oriented databases”, Information and Software Technology, Vol. 41, No. 10, pp. 673-688.  ( SCI )
  19. 劉宗哲, 李清木 (1998), “台商赴東南亞投資所採行之策略分析”, 東吳經濟商學學報, No. 20, pp. 71-97.
  20. Liu, Chung-Tzer (1996), “A new methodology for object-oriented database design”, Soochow Journal of Economics and Business, No. 17, pp. 37-63.
  21. Liu, Chung-Tzer (1995), “The development of MIS research: A citation analysis”, Fu Jen Management Review, Vol. 2, No. 2, pp. 1-36.
  22. Liu, Chung-Tzer (1995), “FSH system: A translator for functional programming language”, Soochow Journal of Economics and Business, No. 15, pp. 87-114.
  23. Liu, Chung-Tzer (1994), “The performance of medium size computer systems: Grosch's law revised”, Fu Jen Management Review, Vol. 1, pp. 33-49.
  24. Liu, Chung-Tzer (1994), “Modelling the effect of information system quality on system throughput”, Soochow Journal of Economics and Business, No. 14, pp. 167-181.